Click below to have a reset link emailed to you, or scroll down for troubleshooting instructions.
Reset Password
I cannot remember the email address I used on my account.
1- Use your account email address and password to log in here.
2- If your password is not working, request a new password by entering your email address in our reset form.
3- Then, check all your email inboxes.
4- We will send password reset instructions to the account's email address.
5- If our system cannot find your email address, you may be entering the wrong one. Keep reading.
I think my account has been hacked!
See our 'hacked' help page for next steps, including a quick way to contact us for assistance.
I have lost access to the email address I used when I signed up.
1- Try to log in to your 961portal.com account using just your email address and password. As soon as you are logged in.
2- If you have forgotten your password and have lost access to your account email. Please contact us with your email address.
I requested a new password reset, but it has not arrived in my email inbox.
1- Be sure to check your junk or spam filters on your email inbox. Many small domains filter our emails. Search for any emails from 961portal.com.
2- Enter your email address when requesting a password reset. This will ensure you know which email we are sending to, and are checking the right inbox.
3- If you are requesting a password reset to the correct email address but it is not arriving, file a support ticket here.
I am receiving the password reset emails but I still cannot log in!
1- Try again - Be sure you have not copied and pasted any extra spaces.
2- Try logging in from a different browser (we suggest Firefox, which can be downloaded for free) or another computer.
3- Make sure your browser accepts cookies. Before saving your new password, you should also try clearing your browser's cache.
4- Still not working? File a support ticket here.
I try to log in and I get a error message.
1- Those locks will clear on their own after an hour or so. Do not request more password resets while you wait.
2- Still not working? File a support ticket here.
I just made a new account, but have not been able to log in yet.
1- Make sure your signup was successful. Check your email inbox for the confirmation we send you when you successfully signed up for an account.
2- If it looks like you did not create an account, you can sign up again here.
3- If you did create a new account but cannot log in, request a new password here. Be sure to check your spam and junk folders for our password email.